Our business model significantly depends on VIP customers joining prepaid beauty service packages. VIPs are usually expecting personalized services with a human touch.

WtsToolKit helped us improve our customer service level to VIP customers while saving our time. Also, after using WtsToolKit, we had a 15% increase in VIPs signing new packages.

5.0

Business

Beauty Salon

 

Use Case

VIP promotion

 

Result

20% decrease in customer service time spent. 15% increase in VIP business.

Our business model significantly depends on VIP customers joining prepaid beauty service packages. VIPs are usually expecting personalized services with a human touch.

WtsToolKit helped us improve our customer service level to VIP customers while saving our time. Also, after using WtsToolKit, we had a 15% increase in VIPs signing new packages.

Business

Beauty salon

Use Case

VIP promotion

Result

20% decrease in customer service time spent. 15% increase in VIP business.

How is it achieved?
Step 1

Set up the VIP list in Excel sheets

We Prepared Excel sheets with information including the VIP’s name, the package they purchased, and their remaining service packages.

We also separate different VIP groups into Excel sheets according to what kind of service they like.

Step 2

Send package reminder with a promotional message using Spintax

We used WtsToolKit's bulk sending feature to send messages to VIPs. All messages sent are customized for each VIP using the Spintax feature in WtsToolKit.

In the message, we included a tailored greeting for her, the remaining amount of her service packages, and a time-limited package extension discount for the specific service she likes.
Step 3

Setup auto responder bot for customer service

The auto-responder bot feature in WtsToolKit helped us automatically answer VIP’s inquiries when we are not in office hours; then, our customer service team will follow up when we return to the office.
Step 4

Send seasonal product updates with video

Using WtsToolKit, we can attach videos when sending bulk messages. Sending seasonal product updates to VIPs in bulk helped us get more business without spending a lot of time sending them one by one.